Overview
To improve consistency and performance among all university-funded and managed devices, all employees currently using a Temple-owned cell phone will be required to upgrade their Temple T-Mobile-serviced cellular phone this summer. For more information on the service, please visit our Mobile Phones for Business Use page.
During the upgrade, you can choose from the following phones (case included):
- iPhone 17e
- Google Pixel 10a
- Samsung Galaxy S25 FE
Notes:
- Your department will incur no additional charge, as this is an upgrade of hardware that is included in Temple's contract.
- All Temple T-Mobile iPhone devices are centrally managed using Apple School Manager.
- Once the upgrade is complete, we will immediately log you off of the cloud connected account, wipe all data off the old phone and keep the phone.
- There are no exceptions or options for other makes and models for this service. If you want a specific make or model phone not included, it is recommended that you request to port the number to a personal consumer carrier account and seek approval for the $35 monthly cellular service reimbursement option.
Location
ITS Innovation Center
306 Bell Building (TECH Center)
1835 N. 12th St.
Philadelphia, PA 19122
For those coming from another campus, we will provide free parking during your appointment at the Tuttleman parking lot located across the street from the TECH Center. Do not pay for parking. Please immediately ask for a parking pass from the team when checking in for your appointment.
The bulk upgrades are planned as follows:
- Tuesday, July 28
- Tuesday, August 4
- Wednesday, August 5
- Tuesday, August 11
- Wednesday, August 12
General Hours: 9:00 am to 3:00 pm by appointment only
Book an Appointment
► Click Here to Book Your Appointment Now
(If prompted to log in, make sure to use your @temple.edu email address.)
Once your appointment is booked, you will receive two confirmation emails:
- Microsoft Bookings email confirming your appointment details
- TUhelp email notifying you that a phone upgrade request has been created for you
If you need to make changes to your appointment, please reply to the TUhelp email for assistance.
Prepare for Phone for the Upgrade
Before you arrive for your appointment, please perform the following steps:
- Charge your phone
- Know your phone's PIN or passcode
- Have your account credentials available, including your:
- Back up your device by following the instructions below.
What will the Upgrade Entail?
The focus of the upgrade and provisioning will prioritize business related needs. Below is a short list of items we plan to ensure are in order before you leave. (You will be responsible for all other personal related items.)
- New phone, case, box with new charging cable
- Cloud account syncing is enabled
- New PIN is set
- Contacts are transferred
- Same cell number is activated and functioning for texting and calling
- Wi-Fi Calling, iMessage and OWLcard Mobile are provisioned
- Duo Mobile is active
- Microsoft Teams and Outlook are logged in with your Temple email account
- Old phone account is removed
- Old phone is wiped and returned
Note: With each account there is currently standard default iCloud (5GB) or Google (15GB) storage made available by the manufacturer. Temple will not pay for additional cloud storage. Any additional storage costs will be your responsibility.
Have a question?
Please submit a request via the Telecom Mobile Service Portal.