Mobile Phones for Business Use

T-Mobile is Temple's primary provider of cellular service for authorized Temple University employees. Temple's (Government Advanced Unlimited) plan offers the following features:

• Unlimited nationwide call, text, and 5G data, including hotspot data
• Wireless Priority Services - Priority calling on nationwide and regional cellular networks ( Learn more )
• Unlimited talk, text, and data with up to 5GB of data while traveling in Canada and Mexico ( Learn more )
• Unlimited 3G data and texts while roaming internationally in 215+ countries at no extra cost while aboard. International calling rates in those countries are $0.20/min. ( Learn more )
• Airline Flights: If the carrier offers Gogo, at least one hour free of texting and data per flight is available.

Authorized employees can request new service/equipment and perform the following actions using the Mobile Service Portal:

• Request technical support for a university-owned device
• Upgrade, repair or replace equipment
• Deactivate or suspend cellular service
• Request a new cellular device/service (Smart Phone, Data Only, Hotspot, IOT)
• Update account information (Department, User Name, Cost Center, Email)
• Request a long-distance calling plan calling internationally from the U.S.
• Modify international calling plan if traveling more than a week

• Submit billing questions/inquires after visiting Telecom Self-Service for billing detail

Notes:

• Your departmental business unit administrator must approve cellular service and equipment requests.
• Temple uses an MDM (Mobile Device Manager), ASM (Apple School Manager) and/or JAMF Pro on all Apple devices.

Cellular hardware options are limited to the following devices (subject to change):

• iPhone 13 (128 GB)
• Samsung Galaxy S24 (128 GB)
• Google Pixel 8a
• T-Mobile MIFI Hotspot
• SIM Card for IOT

Notes:

• Instructions for activating and using the cell phone are provided with the device.
• To ensure the best service possible, we recommend enabling Wi-Fi calling and turning on Roaming.
• Authorized users can request a new standard device included in the current T-Mobile Government Advanced Unlimited calling plan after 20 months.

See rates page.

• The default Voicemail PIN is the last four digits of your phone number.
• Need to reset your PIN? Dial #793# using your mobile phone dialing app.

With T-Mobile Stateside International, you can call other countries while inside the United States. ( Learn more ):

• There is a cost to call overseas, which can vary per country .
• The plan provides a discounted rate per minute; unlimited free long-distance plans do not exist.
• You will need to dial the country code when making a call.
• When calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 to complete the call. This extra step is designed to help prevent fraud, and is only needed when calling specific international locations.
• ​​If you plan to consistently make international calls from the United States, consider adding the Stateside International Talk feature. For an additional $15.00 per month, you will receive discounted pricing for international calls. For example, calls to Egypt normally cost $3.00 per minute*, but only cost $0.30 per minute* with this feature. Again, call pricing varies per country.

* Prices effective as of September 2024.

The Simple Global feature is included at no additional charge with Temple's T-Mobile plan. This includes free text messaging, unlimited basic 3G data, and .20/min calling in over 215 countries. You do not need to perform any additional setup, as this is on by default. ( Learn more )

International Passes
The $10/day Daily International Pass will auto-deploy when Roaming is turned on, and your cellular phone hits a foreign network that has a partnership with T-Mobile. You do not need to make a request, as this feature is active on all Temple’s cell phones services. You will receive a text message similar to the following notifying you of the deployment:

Great news, your company now covers your travel with a 24-hr Intl Pass. Enjoy 3GB of high-speed data, and unlimited calling/text messaging based on your device. Your new pass auto-renews in 24-hrs.

Wi-Fi calling does not need to be enabled for this to work. While abroad, be sure that roaming and location services are enabled and that you leave your phone powered on to continue receiving the passes every 24 hours.

Notes:

• Once you use all your high-speed data, you will continue to have unlimited calling and texting for the entire day with unlimited 3G data transfer speeds.
• Speeds and coverage vary based on device and country.
• International passes provide unlimited free calling and texting between 215+ destinations and free Wi-Fi calling.
• ​​When calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 to complete the call. This extra step is designed to help prevent fraud, and is only needed when calling specific international locations.​​​​​

Going on a Cruise?
Coverage and rates on cruise ships can vary depending on the cruise line and can be expensive if you do not sign up for the service provided by the cruise line ( see details ). In general, we recommend using Wi-Fi calling whenever possible.

Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000 .