Overview
Information Technology Services provides deskside support for equipment located in Temple University offices. This support is typically available after the Technology Support Center performs the initial evaluation and/or troubleshooting. To qualify for this service, you must be a university employee or authorized guest, located in a university office.
Notes:
- Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after help requests are submitted.
- Desktop support for TUHS employees is provided by the Health System’s internal technical support team. For TUHS desktop support, call 215-707-7008 (2-7008).
Requesting Instructions
To request support for a university-owned device, go to tuhelp.temple.edu and submit a Request Help ticket or call the Technology Support Center at (215) 204-8000.
On-site support is available on Main, HSC, TUCC, Ambler and Harrisburg campuses from Monday through Friday, 8:30 am to 5:00 pm.
System Requirements
The system must be:
- owned by Temple University or authorized vendor
- connected to the Temple University network
Notes:
- Recently, Microsoft implemented new requirements for licensing and managing the Windows operating system. Beginning July 1, 2022, all university new computer purchases must be configured with Windows 11 Professional from the manufacturer (Dell, Lenovo, and HP) at the time of purchase to ensure full compliance with Microsoft technologies.
- If you need support for a computer not owned by Temple University but used for university business, please contact the Technolgy Support Center . Depending on the issue, the Help Desk may recommend that you schedule a Tech Tune-Up appointment.
Minimum Computer System Requirements
The computer must be less than six years old and meet the following requirements:
| |
PC |
Mac |
| Manufacturer |
Dell, HP, & Lenovo (Business models) |
Apple |
| Operating system |
Windows 11,10 Enterprise |
macOS (current version and two prior) |
| System speed |
Intel Core i5-series and higher |
Intel Core i5-series and higher, M1 |
| RAM |
8 GB (16 GB preferred) |
8 GB (16 GB preferred) |
| Hard Drive |
256 GB SSD (512 GB SSD preferred) |
256 GB SSD (512 GB SSD preferred) |
Minimum Tablet Requirements
The tablet must meet the following requirements:
| Manufacturer |
Apple, Dell, Lenovo, Microsoft & Samsung |
| Operating system |
iOS and Android OS (current release and one prior) |
Shared Computer Accounts
A shared computer is one in which multiple people can access. Examples include a computer in a classroom, conference room or lab environment, or a computer connected to specialized equipment. ITS has special security protections in place governing the use of these computers to protect the privacy of users.
Starting in Fall 2022, ITS began phasing out the use of administrator accounts on shared computers in an effort to addresss privacy and security concerns. The initiative started at the Main and HSC campuses .
To comply with Temple University's Cyber Security Insurance policy requirements, Information Technology Services provides standard user accounts on shared computers. Users can log in to the computer using their AccessNet username and password, but cannot install software or perform other advanced tasks.
Why do we only provide standard user accounts on shared computers?
In contrast to a standard user account, an administrator account enables expanded access to a computer. Along with these privileges, however, is the risk that a malevolent actor can access the data of other accounts on the same computer. This can especially become an issue if an administrator account becomes compromised, due to phishing or other security threats. To safeguard data, ITS is following standard best practice to avoid the use of administrator accounts on shared computers.
Requesting Software Installation or Adminstrative Privileges
If you require that software be installed or you want to request temporary administrative privileges on a shared computer, please submit an ITS Managed Shared Computer support request .
Timeframe
The fulfillment time will depend on the nature of the problem and the time of year. General guidelines are as follows:
- Computer is inoperable: 1 business day or sooner, depending on urgency
- Standard troubleshooting or software installation/upgrades: 1-3 business days
Note: Schools, Colleges, and Departments having dedicated IT support staff may receive service levels that differ from this offering. School, College, and Departmental IT staff will work directly with their clients after help requests are submitted.