Proctorio

To Start Using Proctorio:

Faculty:

1. Submit a TUhelp ticket including the course name and course number. Proctorio will be added to your course within 24 hours of the tuhelp ticket being submitted. You must submit a TUhelp ticket to re-request Proctorio for each new semester.
   ​​​​​​​
2. Once notified that Proctorio has been added to your Canvas Course:
   
   - ​​​​​​​Open Google Chrome and then enter your Canvas course for which you are using Proctorio.
   - Click the Secure Exam Proctor link on the left side menu.
   
3. Once Proctorio is installed in your course and you have installed the Google Chrome extension, check the configuration settings to determine the features you wish to use.

Canvas Instructors:
To use Proctorio in your Canvas course(s), please submit a a TUhelp request ​​​​​​​to request Proctorio student licenses for each Canvas course each semester. Please nclude the faculty name, course name(s), and course ID number(s). If you do not request a new license for a new semester, and you copied your Canvas course from a previous semester, Proctorio will not work. Also, please obtain a foapal/cost center from your department if you’re requesting to use Proctorio for the first time.

Students:

​​​​​ ​​Students will need:

• A high-speed internet connection.
  
• Google Chrome as the only supported browser.
  Students will be prompted to install a required Chrome Proctorio browser extension. (Note: This extension is installed within the Chrome browser, not installed on a student’s PC or laptop. If a student does not have the plugin installed in Chrome, they will receive instructions for installation.)
  ​​​​​​​
• A web camera, microphone, and Temple ID.

Frequently Asked Questions (FAQs)

Who can use Proctorio?
Faculty should check with their department chair before requesting to use Proctorio. While teaching online, there are many alternative methods for administering online exams. If Proctorio is chosen as the preferred automated testing method, tests/quizzes must be created first in Canvas.

Upon department chair approval, please submit a tuhelp ticket with the name of the faculty, course name and course ID. Proctorio will be added to a Canvas course within 24 hours of the tuhelp ticket being submitted.

Are students required to have a webcam and microphone to use Proctorio?
Not necessarily. It is up to the instructor to require this in the settings they choose when setting up Proctorio. Please note, however, that if an instructor checks the web camera setting for video recording for a single test, all students in the course taking that exam through Proctorio will need a web camera.

Is there additional faculty training for Proctorio?
​​​​​​​Yes, the Center for the Advancement of Teaching provides faculty training. Learn more .

Does Proctorio work with "New Quizzes" in Canvas?
No. Proctorio is currently only compatible with "Classic Quizzes" in Canvas.

When I used Proctorio, it asks some students for an access code which I could not give them because it was hidden.
If students have setup the Proctorio extension correctly and meet all the prerequisites an instructor requires in the Proctorio Quiz settings, this encrypted access code will automatically log them into their exam. The code is designed to be encrypted and hidden to all users.

How can I create a practice quiz? I attempted to create a practice quiz to give the students practice with Proctorio. However, when I went to create it, I was given a notification that Proctorio could not be used with practice tests that did not count toward a grade. Is that true, and if so, how do I create a practice test that does not count toward a grade?
You weigh your grade in the Canvas assessment as you would for any assessment regardless of proctoring. For example, you could create a "graded" quiz worth 0 points.

Can students review answers after they have submitted their exam for future study?
You can set that option in the Canvas assessment. Learn more .

Can students use two monitors? Most individuals now have two monitors set up and it is inconvenient to have to disconnect one?
You can allow students to use two monitors if you do not select "Only 1 Screen", in the Proctorio settings. Be aware Proctorio can only watch the screen the browser is running on, so a student could have a second screen set up with notes available in another browser window.

What about open book exams or exams with electronic documents?
Open book exams are not a suitable candidate for online proctoring. The instructor would need to review a lot of Proctorio notifications of suspected cheating, and it would be exceedingly difficult to differentiate legitimate use of an open book from actual cheating.

If I do not choose to record a proctored exam, will Proctorio still record the other students who do have working webcams?
No, if you do not select "Record Video" when setting up your Proctorio exam, no exams will be recorded using video.

How do students reconnect with an exam if they require reentry?
If a student has connectivity issues, the instructor will be required to allow them an additional attempt through the “moderate this quiz” button on the top left-hand side.

I have students who may need to take an exam on their cell phone. Can they use Proctorio with Canvas on a cell phone?
No. Proctorio requires a desktop or laptop computer running Windows, Mac OS, Linux, or Chrome OS. Tablets, phones, and other devices cannot be used with Proctorio.

Does student signature verification require special hardware?
No, students can use a mouse for signature verification.

How do I review Proctorio results?
Select the name of the quiz in Canvas you would like to review and click on "View Proctorio Gradebook" in the right corner of the page. A list of the students that took the test will be displayed, as well as suspicion levels. Click on the “eye” icon to view a student's results.

If I used Proctorio in my course last semester, can I just copy it over to my course for the current semester?
​​​​​​​No. Proctorio must be requested for each new semester/course shell.