RAVE Alerting System

What is this Product? 

Rave is the application behind TUalerts. It is the hosted system that authorized personnel use to send emergency TUalerts. 

Scope

  • Upload and update current students, faculty, and staff in the Rave database so they receive TUalerts
  • Setup accounts for authorized users of the system
  • Setup and modify templates for TUalert messages
  • Provide reports to Public Safety
  • Ensure the availability and accessibility of the offering.
  • Troubleshoot issues with the system, including access by authorized users, or messages sent to the recipients' cellular carrier
  • Provide support or contact Rave for related issues
  • Research and coordinate changes with Public Safety to improve the service
  • Does not include troubleshooting issues with messages sent from the recipients' cellular carrier to their phones
  • Does not guarantee 100% reception of all messages and emails
  • Does not include crafting messages to be sent as a TUalert
  • Does not include sending messages for TUalerts, except in extreme cases