SMS Messaging to Temple University Employees

Provided by Network Services 

Privacy Policy 

  1. Purpose of Data Collection: Employee phone numbers and related information are collected and used solely for operational communications as part of their job responsibilities. 

  1. Data Usage: Data will only be used to send necessary work-related SMS messages (e.g. on-call notifications from our monitoring systems). 

  1. Data Sharing: Data will not be shared or sold to third parties for marketing or promotional purposes. We may share data with subcontractors or service providers solely for operational purposes. 

  1. Opt-Out: Recipients can opt out of receiving messages by replying STOP to any message. 

  1. Data Security: Employee data is stored on internal university computer systems, protected by the same enterprise-grade security used throughout our computing environment. Only authorized system/application administrators may access these systems. 

  1. Contact: Please submit a ticket at https://help.temple.edu if you have any questions about this policy. 

Terms and Conditions 

  1. Description: Our service sends on-call notifications from our monitoring systems to our employees. 

  1. Eligibility: Only employees will receive these messages as part of their job responsibilities. 

  1. Consent: By accepting employment in or assignment to a role whose duties include on-call rotations, employees consent to receive communications from Temple University. 

  1. Opt-Out: Reply STOP to any message to unsubscribe from the service. Employees who opt out must reach an agreement with their supervisor on an alternative way to receive on-call notifications. 

  1. Message Frequency: Messages will be sent as needed for operational purposes. In the event of a major incident, message frequency may be unusually high. 

  1. Fees and Charges: The University does not charge its employees to use the service. However, message and data rates from your cellular carrier may apply. 

  1. Contact: Please visit https://help.temple.edu to submit a ticket if you need help using the service or have questions about the policy. 

The full list of Board-approved University policies is available at https://secretary.temple.edu/policies.

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