Twilio

Network Services manages the enterprise relationship and underlying infrastructure for Twilio SMS alerting, ensuring the delivery of initial and ongoing critical incident notifications.

Twilio is licensed based on SMS messages sent/received usage model.

• Rapid, Reliable Alerting: Provides immediate, mass communication for all designated "critical" network and server events.
• Near-Global Reach: Leverages Twilio's coverage for messaging receipt in most countries (full coverage details: www.twilio.com/sms/coverage).
• Operational & Compliance Assurance: Network Services supports the design, implementation, and 24/7 operation of the notification system. We proactively monitor and adhere to evolving international SMS rules and laws to maximize message deliverability and compliance.
• Cost Efficiency: The service operates on a flexible, usage-based licensing model tied to SMS messages sent/received.
• Expert Support: We obtain and manage developer support, including free web support, to maintain platform stability and troubleshoot issues.
• Twilio web support has no guaranteed response time; average response within 1 business day.