Classroom Technology Support

Overview

Classroom Technology Support (CTS) provides technical assistance using installed and portable equipment in classrooms supported by Information Technology Services at the Main, Ambler, and Center City campuses. Services include:

  • Providing assistance using equipment in classrooms for credit, non-credit courses and special events
  • Addressing issues in smart classrooms
  • Scheduling a one-on-one consultation on how to use equipment in classrooms
  • Requesting additional equipment to be delivered to classrooms

Eligibility

Anyone who teaches a class or leads an event scheduled in a classroom supported by Information Technology Services during regular hours of operation.

Note: Service may be available after regular hours for $50/hour as outlined on the Rates page . Because of security, liability, transportation, and other issues, equipment and/or support services can only be provided for events held on a Temple University campus.

Classroom Technology Support may provide service for events scheduled outside the normal supported locations and hours if staff and equipment are available.

Requirements

Information Technology Services does not support all smart classrooms. Dedicated IT support staff in some Schools, Colleges, and Departments may provide smart classroom support. Additional information is available below under Supported Locations & Hours .

Note: Scheduling of classroom/event space is handled by schedulers within schools, colleges and campus departments.

Request Smart Classroom


​​​​​​​Main Campus

  • Temple faculty and staff can request academic space for a special event on any campus through the Room Request System under TUApplications on TUPortal .

Center City Campus

  • To request a smart classroom and/or use of a computer lab, contact Larry O'Reilly, IT Manager, at 215-204-4370 or at loreilly@temple.edu .
  • To request IT support in a classroom or computer lab, contact Larry O'Reilly, Information Technology Services, at 215-204-4370 or loreilly@temple.edu .

Ambler Campus

  • To request a smart classroom and/or use of a computer lab, contact Rhonda Geyer, Scheduling Office, at 267-468-8223 or rhonda.geyer@temple.edu .
  • To request a smart cart or other media equipment, contact Classroom Technology Support, at 267-468-8324 or amblerits@temple.edu .

Request IT Support


​​​​​​​Hotline Numbers

  • Main Campus 215-204-0797
  • Ambler Campus 267-468-8324
  • Center City Campus 215-204-1521

AMX Touch Panel

In many smart classrooms, you can obtain IT support by pressing the Help button on the AMX touch panel built into the instructor desk, podium or wall. The Help button sends an alert via text message, e-mail, and other communications directly to support staff. If a phone is in the room, you can also call one of the hotline numbers listed above.

Supported Locations & Hours

Please refer to the 110 Service Level Agreement for Main Campus Hours and Locations.

Document Cameras

Often described as modern versions of old overhead projectors, document cameras are especially designed to project images of documents and objects. In the classrooms, the document camera is connected to the projector and students are able to view projected items on the wall screen. For students who are attending a class that is simulcast via Zoom, projected items will be displayed on their device screen.

For more information, please see Learn the Tool: Using a Document Camera .

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Classroom Technology
ITS provides technical assistance using installed and portable equipment in classrooms at the Main, Ambler, and Center City campuses.