Departmental Email Account Usage

For instructions on accessing your departmental account, please see:

• Open and use a shared mailbox in Outlook (Windows)
• Open a shared Mail, Calendar or People folder in Outlook for Mac

If you experience issues with this process, please contact the Help Desk at tuhelp.temple.edu or call 215-204-8000 .

When your departmental account is migrated, the calendar events will transfer over but not the sharing permissions. To reshare the calendar with other members of your team, see:

• Share an Outlook calendar with other people

Request an Account

1. Log in to TUportal.
2. On the left, under TUapplications , select Departmental Account Management .
3. Click Request a New Departmental Account . Then follow the on-screen instructions.

Information Technology Services will notify you by email when the account is ready and explain the next steps.

View Account Details
To view the details of the account, such as ownership information, account name and aliases:

1. Log in to TUportal.
2. On the left, under TUapplications , select Departmental Account Management .
3. Under Departmental Accounts I Own , locate the account name and click View .

Add or Update Aliases and Owners
You can request up to four additional email addresses for your departmental account. These additional addresses are referred to as aliases.

1. Log in to TUportal.
2. On the left, under TUapplications , select Departmental Account Management .
3. Under Departmental Accounts I Own , locate the account name and click Modify .
   
   - To request a new alias, type it in the Alias Requested box. To remove an alias, delete it from the box.
   
   - To add an owner, fill in the Account Owner Last Name or Account Second Owner Last Name box and click Search By Last Name . This will update the First Name and TUid boxes.
4. Click Submit . Please allow up to 30 minutes for the changes to be applied.

Delete an Account

1. Log in to TUportal.
2. On the left, under TUapplications , select Departmental Account Management .
3. Under Departmental Accounts I Own, locate the account name and click Delete .

Grant or Revoke Access for Users
In Outlook 365, departmental accounts are linked directly to the mail accounts of individual assigned users. There are no longer separate usernames and passwords for accessing mail. As a result, you cannot revoke access anymore by changing the password.

To request that someone be granted access or have their access revoked, please use the Outlook Dept Account Management form .

Add or Update a Display Name
You can choose to use a plain English name to better describe your departmental account email address. In most email programs, the display name appears in front of the address (for example, TU Help < help@temple.edu >).

To submit your request, see the Outlook Dept Account Management form .

Set an Existing Alias as the Sender Address
After creating an alias on the TUportal website, you can select to use that alias as the sender address of your departmental account. For example, if you created an alias called tuinfo , all emails from the departmental account will appear as tuinfo@temple.edu .

To submit your request, see the Outlook Dept Account Management form .

Why is the time of the messages and calendar events incorrect?

Perhaps the time zone in Outlook doesn't match your geographic location. Learn how to change your time zone ( Outlook on the web / Desktop app ).