Departmental email account - How to create and manage

Overview

A departmental email account (or shared mailbox) allows a group of people to monitor and send email from a single email address. Messages sent from a departmental account appear to come from the departmental email address rather than from an individual's primary email address (e.g., info@temple.edu vs. john.doe@temple.edu).

Create and Manage a Departmental Account

Create an Account

  1. Log in to TUportal with your AccessNet username and password
  2. Click on the TUapplications tab
  3. From your TUapplciations menu, select Departmental Account Management
  4. Under the My Accounts tab, click on the orange +Create New button
  5. On the next pop-up screen, select the type of account you would like to request and follow the prompts

Manage the Account

  1. Log in to TUportal with your AccessNet username and password
  2. Click on the TUapplications tab 
  3. From your TUapplications menu, select Departmental Account Management
  4. On the Departmental Accounts page, under the My Accounts tab, to the right of your account(s) name, you will see options to VIEW, EDIT, or REMOVE the account(s). 
    • EDIT: Add or remove access to the account
    • VIEW: View all that have access to the account
    • EDIT: Add a display name or update an existing display name
    • EDIT: Set an existing alias as the sender address
    • REMOVE: Delete the account

Learn More

To learn more about Outlook 365, please see the Outlook 365 Getting Started page.

Support

Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000 .

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Departmental Email Account
Allows a group of people to monitor and send email from a single email address.