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Departmental email account - How to create and manage

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Overview

A departmental email account (or shared mailbox) allows a group of people to monitor and send email from a single email address. Messages sent from a departmental account appear to come from the departmental email address rather than from an individual's primary email address (e.g., info@temple.edu vs. john.doe@temple.edu).

Create and Manage a Departmental Account

Create an Account

Log in to TUportal with your AccessNet username and password
Click on the TUapplications tab
From your TUapplciations menu, select Departmental Account Management
Under the My Accounts tab, click on the orange +Create New button
On the next pop-up screen, select the type of account you would like to request and follow the prompts

Manage the Account

Log in to TUportal with your AccessNet username and password
Click on the TUapplications tab
From your TUapplications menu, select Departmental Account Management
On the Departmental Accounts page, under the My Accounts tab, to the right of your account(s) name, you will see options to VIEW, EDIT, or REMOVE the account(s).
- EDIT: Add or remove access to the account
- VIEW: View all that have access to the account
- EDIT: Add a display name or update an existing display name
- EDIT: Set an existing alias as the sender address
- REMOVE: Delete the account