Departmental Email Account - How to Create and Manage

Create an Account

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Click Create New at the top and select Departmental Mailbox/Calendar. Then follow the on-screen prompts.

Information Technology Services will notify you by email when the account is ready.

View Account Details
To view the details of the account, such as ownership information, account name and aliases:

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Locate the account name and click View.

Manage Aliases
At least one additional email address (referred to as an alias) is required when creating an account as described above. You can add up to four aliases per account. To add or modify an alias:

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Locate the account name and click Edit.
4. Click Next to proceed to Step 2 of the wizard. Then perform one or more of the following:
   - To create a new alias, type it in the Enter Alias box and click Add.
   - To remove an alias, click the "x" to the right of the alias name.
   - To use an alias as the sender address of your departmental account, click the circle under Send As to select it. For example, if you created an alias called tuinfo, all emails from the departmental account will appear as tuinfo@temple.edu .
5. Click Next and then Submit. Please allow up to 30 minutes for the changes to be applied.

Manage Members and Administrators

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Locate the account name and click Edit.
4. Click Next to proceed to Step 3 of the wizard.
5. You can then:
   -add an administrator and/or members (note that there must be two administrators.)
   - change the role of an existing member to administrator or vice versa
   - remove a member or administrator by click the "x".
6. Click Submit . Please allow up to 30 minutes for the changes to be applied.

Manage the Display Name
A Display Name is a plain English name that better describes your departmental account email address. In most email programs, the Display Name appears in front of the address (for example, TU Help < help@temple.edu >).

A Display Name is required when creating an account as described above. To update the Display Name:

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Locate the account name and click Edit.
4. Click Step 1 of the wizard, enter the new Display Name.
5. Then click Next to proceed to the next two screens and click Submit.

Remove an Account

1. Log in to TUportal.
2. Click the TUapplications tab on the upper left. Then under ALL TUAPPLCATIONS, select Departmental Account Management.
3. Click the Remove button associated with the account you want to remove.