Departmental Email Account - How to Access

Overview

A departmental email account (or shared mailbox) allows a group of people to monitor and send email from a single email address. Messages sent from a departmental account appear to come from the departmental email address rather than from an individual's primary email address (e.g., info@temple.edu vs. john.doe@temple.edu).

Access Your Departmental Account - Outlook on the Web (TUmail)

A departmental account is linked directly to your individual mail account. You can access your account either in a separate browser window or as another mailbox within your primary email account. Each method is described below. (To learn more about Outlook 365, please see the Outlook 365 Getting Started page.)

Access Account in a Separate Browser Window

Recommended Method
Alternate Method

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You can also access a departmental account as follows:

Open a web browser and go to: https://outlook.office365.com/mail/departmental-account-name@temple.edu

For example, if the departmental account name is support, you would type:
https://outlook.office365.com/mail/support@temple.edu
When prompted, enter your AccessNet username and password.

Learn More
To learn more, please see Open and use a shared mailbox in Outlook on the web.

Access Account From Within Your Primary Email Account

Add the Shared Mailbox

Log in to tumail.temple.edu.
Click Settings (gear icon) on the upper-right portion of the mail window.
On the left side of the Settings window, click Account. Then to the right, click Shared with me and then click Add.
Begin typing the name of the departmental account. When it appears underneath, click on it. Then click Continue.
When notified that the Shared email account was added, click Close.
You will then see your account listed under Shared with me. Click the X on the right side of the window to close it.
The departmental account mailbox displays on the left side of your mail screen. All email sent to the departmental account email address will appear here. Click the mailbox to access it.

Send a Message

Click New. Then select Mail.
Click Options on the top menu bar and select Show From.
The first time you use the departmental account, you will need to type in the address manually. Click the From address and select Other email address.
Begin typing the departmental email address. When it appears underneath, click on it.
The departmental account now appears as the From address. Finish typing your message and click Send.
From now on, when you want to send a message, select Show From as described in step 2 above. The departmental account address will then be available in the From drop down list. When you send a message using the departmental account From address, the message will appear to come from the departmental account and not your own email account.