Technical Support

The Technology Support Center is staffed by professional consultants and technical student workers who are trained to assist Temple students, faculty, and staff with technical issues.

We are available to assist you in a number of ways!

• Live Chat or Request Help: tuhelp.temple.edu. Faculty/staff can also use this site to request deskside assistance in their offices. Our support team can also assist you remotely!
• Phone: 215-204-8000
• Email: help@temple.edu
• Website: its.temple.edu
• In Person: The TECH Center, Room 106

​​​​​​ ​​​​​​​Please see our hours of operation at: its.temple.edu/techhelp

• Faculty/Staff: Need help with your office computer?
  Submit a request for deskside support using tuhelp.temple.edu. For more information, see Deskside Support for a University-Owned Device.
   
• Need help with your password?
  The Technology Support Center will assist you if you have forgotten your password and are unable to reset it through the self-service website. However, you must be able to verify your identity either in person or over the phone. The Technology Support Center consultant will guide you through the process.
   
• Need help with using a Temple University system or application?
  Information Technology Services is happy to help you with supported software. We offer assistance with software that is licensed to you or your Temple University workstation. Sorry, we cannot do your homework for you!
   
• Need Help With Canvas?
  Canvas is Temple University's Course Management System. The Center for the Advancement of Teaching Education Technology Labs and Workspaces team is available to assist faculty with pedagogical Canvas questions. They can be contacted by using the Request Help form on tuhelp.temple.edu. The Instructional Technology Lab team is also available for faculty in-person, Virtual Drop-In EdTech Lab, and phone consultations during business hours. Canvas support is also available 24x7 at 844-683-6439.
   
• Confused with technology? Experiencing glitches with a Temple University application? Do you feel caught in red tape?
  We will try to assist you with your technology questions or guide you to the right resource that can help you with a Information Technology Services-related issue at the university.
   
• Is your personal computer sick?
  Our Tech Tune-Up provides assistance with computer-related issues. Appointments are on a first-come, first-served basis. (service temporarily unavailable)