Reference
In order to update Option1 or Broadcast messages on the Genesys PureCloud system we must first login to the Genesys Cloud Pure Architect platform at https://apps.mypurecloud.com/architect or click on “Admin” when logged in to PureCloud and click the “Architect” link. If you do not have permissions to access the Architect platform email hdmods@temple.edu.
Create Recording
You must first create the audio recording of the Broadcast message or System Status option.
The menus now have automatic date and time for Option 1 so when recording an Option1/System Status you no longer have to say “As of Monday January 1st, 2020….”
Update Help Desk IVR with New Audio Recording
Now you must edit the Help Desk IVR and update it with the new audio recording.
See Option 1
See Broadcast Message
if you have any questions please e-mail kevincan@temple.edu or dom@temple.edu
Video - How to
Please click here for a video of how to record broadcast/system statuses in Purecloud Architect and how to add that recording to the broadcast and system status lines