Reference
In order to update Option1 or Broadcast messages on the Genesys Cloud system we must first login to the Genesys Cloud Architect platform at https://apps.mypurecloud.com/architect or select “Menu>Orchestration> Admin” when logged in to Genesys Cloud and click the “Architect” link. If you do not have permissions to access the Architect platform create a TDX ticket and assign to Gladys for review/approval.
Create Recording
You must first create the audio recording of the Broadcast message or System Status option.
The menus now have automatic date and time for Option 1 so when recording an Option1/System Status you no longer have to say “As of Monday January 1st, 2020….”
Update TSC IVR with New Audio Recording
Now you must edit the Technology Support Center (TSC) IVR and update it with the new audio recording.
See Option 1
See Broadcast Message
if you have any questions please e-mail plowden@temple.edu.
Video - How to
Please click here for a video of how to record broadcast/system statuses in Genesys Cloud Architect and how to add that recording to the broadcast and system status lines