Overview
HP is Temple’s provider of managed print services – in this capacity, HP leases printer/copier machines (aka multifunction devices or MFDs) to Temple and is in charge of deploying, managing, and maintaining the devices as well as supplying consumables (e.g. ink and toner cartridges). Pricing is structured as a monthly base (lease) cost plus a “click charge” (charge for each impression on paper).
Benefits of HP
Simplified and transparent pricing model
- Reduced printing costs
- All-inclusive pricing – cost of consumables (including ink/toner cartridges but excluding paper) is included in pricing
Standardization of machine offerings and flexibility of choice
- Five machine types are offered – each with varying print capacity, functionality, and cost – to create efficiency and consistency of machine management and maintenance
- Departments can choose between black & white and color machines, and have a variety of finishing options
Ease of use plus enhanced transparency and management of the print environment
- User-friendly machines with an easy-to-use keyboard interface
- Streamlined integration with Microsoft 365, including the ability to scan directly to OneDrive
- Automated just-in-time ordering and delivery of supplies
Attention to customer service, security, and sustainability
- Dedicated onsite technicians to manage the day-to-day operations and maintain the fleet
- Enhanced security across Temple’s network and devices
- A print environment that considers Temple’s sustainability goals. This includes a cartridge recycling program as well as machines that can handle recycled paper, use less energy, and produce lower carbon emissions
Recycling Ink and Toner Cartridges
Temple University has partnered with HP to offer free and easy ink and toner cartridge recycling programs at all Temple Campuses. Recycling your ink and toner cartridges is one way you can participate in the sustainable circular economy – a system that conserves energy, reduces air and water pollution, reduces greenhouse gases, and conserves natural resources.
Departments have two options for recycling ink and toner cartridges:
- Mail Back Program
- Bulk Pickup Program
To learn how to recycle non-HP ink and toner cartridges, visit the Office of Sustainability website.
Select your campus from the drop-down menu for step-by-step instructions on how to recycle your HP-branded ink and toner cartridges:
Main Campus
- Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
- Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
- If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.
Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. There are two ways that you can recycle toner and printer cartridges in bulk:
Recycling 20 to 40 HP toner cartridges or 250 to 500 ink cartridges per pickup
- Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:
- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP.
- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP.
- Request a pickup from Temple’s HP Customer Service Representative by sending email to HPMPS@temple.edu. Note, pickups occur on the 2nd and 4th Wednesday of the month between 9:30-4. Pickups must be scheduled at least 3 days in advance.
Recycling more than 75 HP toner cartridges or more than 1,000 ink cartridges per pickup
- Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:
- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.
- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
- Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:
- Loading Dock Pickup Location
- Contact name, phone number, and email address
You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
- Get ready for collection by performing the following steps:
- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.
Health Sciences Center (HSC)
- Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
- Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
- If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.
Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. (75 HP toner cartridges or 1,000 ink cartridges per pickup)
- Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:
- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.
- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
-
Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:
- Loading Dock Pickup Location
- Contact name, phone number, and email address
You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
-
Get ready for collection by performing the following steps:
- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.
Center City
- Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
- Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
- If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.
Ambler
- Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
- Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
- If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.
Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. (75 HP toner cartridges or 1,000 ink cartridges per pickup)
- Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:
- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.
- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
-
Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:
- Loading Dock Pickup Location
- Contact name, phone number, and email address
You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
-
Get ready for collection by performing the following steps:
- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.
Harrisburg
- Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
- Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
- If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.