VPN - Connect to Temple's Network

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Overview

These instructions explain how to connect to the following Temple VPN networks:

To connect to remote.temple.edu , see the Remote Access page.

Prepare Your Office Computer for Access from Off Campus

If you plan to access your office computer from off-campus, you will need to prepare it to accept remote connections.

Follow the one-time setup instructions below to get your computer ready.

Note: Your office computer must be connected to the Internet to accept remote connections.

  • Obtain the IP Address of Your Computer

Not in your office?

You will need your office computer IP address to connect to it. Use this self-service link to see the IP addresses of the computers you have used recently. This link, as well has the latest campus updates, is also available on the TUportal COVID-19 tab and under Working Off Campus /  Connect to your office computer.

On campus?
You will need to know the IP address of your office computer when you are ready to connect to it. To obtain the IP address, go to http://myinfo.temple.edu and make note of the number next to IP Address.

  • Enable Remote Connections (Windows)

  1. In the search box next to the Windows iconbutton, type remote settings . Then click Allow remote access to your computer. The System Properties window will appear with the Remote tab selected.
  2. Under Remote Desktop , make sure the following items are selected: Allow remote connections to this computer and Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended).
  3. Click OK .

Note: If you are unable to enable these options, please contact the Technology Support Center at tuhelp.temple.edu or by calling 215-204-8000.

  • Disable Sleep Mode (Mac)

1. Click the Apple menu on the upper left portion of the screen. Then select System Preferences and then Energy Saver.

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2. Perform the following:

a) Drag the Computer sleep slider to Never.
b) When warned that your computer may use more energy with these settings, click OK.
c) Uncheck the box, next to Put hards disks to sleep when possible .
d) Close the Energy Saver window.

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  • Purchase and Install NuoRDS (Mac)

After determining your IP address and disabling sleep mode, perform the steps below to purchase and install NuoRDS on your office Mac:

Purchase and Install NuoRDS

 

 

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Log in to Temple's download site and click the NuoRDS link to obtain a 25% discount code for the product.

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Go to www.nuords.com/products/nuords and select Buy Now.

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Select the Personal (1 User/1 Server) license type. Make sure to enter the Temple discount code (from step 1) and complete the remaining fields in the form. You can use a Temple Purchasing Card ( TPC ) to purchase the software. When finished, click Complete your order at the bottom of the page.

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You will receive a registration email with an account activation link, software download link, and the license file as an attachment. (Check your junk/spam folder if you do not receive the email within a couple of minutes.) In this message, click the link under Step 1. Activate your account.

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A webpage will appear, prompting you to create a password. Create a password for your account and click Activate My Account.

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You will be notified that your account has been activated. Note that you do not need to log in to your account and can leave this page.

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Go back to the email message and click one of the links listed under Step 2: Install NuoRDS Server software to download the software.

 

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Go to the Downloads folder on your Mac. To do this, click the Desktop. Then click the Go menu and select Downloads .

 

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Double-click the NuoRDS _Server_Mac_setup***. dmg file.

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Double-click the NuoRDS Setup icon.

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If a security prompt appears, click Open.

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Click Go to install NuoRDS.

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Read the Software License Agreement and click Yes, Accept this Agreement.

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If prompted, enter your Mac password and click OK.

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If you are notified that the system extension was blocked, click Open Security Preferences. Otherwise, skip to step 10.

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Click Allow next to System software from developer “ NUOMIX LTD” was blocked from loading. Then close the Security & Privacy window.

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If you are using macOS Mojove , click Open System Preferences. Otherwise, skip to step 14.

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Click the lock icon on the lower-left corner of the Security & Privacy window.

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Enter your Mac password and click Unlock.

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Click the box next to NuoRDS Agent so that a check mark appears. Then close the Security & Privacy window.

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Click Next to install your license.

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Click Load from File.

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Open the NuoRDS -License.lic attachment. In most cases, it will be in the Downloads or Documents folder:

1. Click the Desktop.
2. Click the Go menu and select Downloads or Documents.
3. Click the NuoRDS-License.lic attachment from the activation email and select Open.

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The license should load and changes should be reflected in the license manager field. Click Close.

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If prompted to make Post Install Adjustments, click Skip.

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Click Finish to restart your computer. 

 

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After the Mac restarts, log in and click the NuoRDS icon on the top right portion of the menu bar. Then, select Server Preferences .


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Click the lock icon to make administrative changes.

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If prompted, enter your Mac password and click OK .

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Select General Service on the left navigation menu. Then select Hide the user session and click Apply Changes . Next, close the NuoRDS window.

 

Access VPN

VPN accounts are limited to selected individuals who need to access resources that are not available in TUapps or from their computer. To request a VPN account, contact the Help Desk through the TUhelp website and include the name of the resource you need to access.

 

For instructions on connecting to remote.temple.edu with a Windows computer, see the Remote Access page.

To connect to Temple's network using VPN (Virtual Private Network), you will need to install a program called Netscaler Gateway.

Notes:

  • To perform these steps, you must have the ability to install software on your computer. If you are using a Temple-issued computer, you may not have the privileges to do this. For assistance, please contact the Technology Support Center at tuhelp.temple.edu or by calling 215-204-8000.
     
  • If you use a web browser other than Internet Explorer, you will need to know whether you are running the 32-bit or 64-bit version of Windows.

 

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In a separate window, go to one of the following websites:

 

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If you selected Vendor VPN, enter your AccessNet username and password and click Log On. Then skip to step 4. Otherwise, proceed to step 3.

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If you selected HIPAA VPN:

a) Type your your AccessNet username and password.

b) Enter one of the following:
- If you have an RSA SecurID mobile app, enter your token.
- If you have an RSA SecurID physical card, enter your four PIN followed by your token. For example, if your PIN is 5555 and your token is 123456, you would enter 5555123456.

c) Click Log On.

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If you previously logged on using another computer or browser, you may be prompted to transfer your session. In this case, click Transfer.

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Perform one of the following:

  • If you are prompted to download the Citrix Access Gateway Plug-in, click the appropriate Download button and proceed to the next step to install the Citrix Access Gateway Plug-in.

    Note: If you use a web browser other than Internet Explorer, you will need to know whether you are running the 32-bit or 64-bit version of Windows. If you use Internet Explorer, you will not need to know this as the appropriate link will automatically appear.
     
  • If you are not prompted to download the Citrix Access Gateway Plug-in, skip to step 11.

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When prompted to run or save the file, click Run.

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If the following warning appears, click Yes:

Do you want to allow the following program to make changes to your computer?

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Click Install to begin the installation process.

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The progress bar will move as the necessary files are being installed.

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When notified that the setup is complete, click Finish.

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If you selected Vendor VPN, the Virtual Private Network (VPN) Connection web page appears indicating you are connected to Temple's network. You can close this page at any time. Skip to step 13.

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If you selected HIPAA VPN, the Temple University main web page appears indicating you are connected to Temple's network.

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You will also notice that the Citrix Access Gateway icon appears in blue in the system tray on the lower-right portion of the task bar. This also indicates you are connected to Temple's network.

 

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Once you establish a VPN connection, you can access the programs and files on your office computer from off campus. The connection makes it appear as if you are actually sitting in front of the computer clicking on programs, opening files, etc.

Note: These instructions assume you are using Windows 10.

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Prepare your office computer as described above under Prepare Your Office Computer for Access from Off Campus.

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Perform the following:
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a) Right-click the Start button and select Search.
b) Type Remote Desktop Connection.
c) In the list of results, click Remote Desktop Connection.

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In the Computer box, type the name or IP address of your office computer. Then click Connect.

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Enter your AccessNet password and click OK.

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If you are warned that the identity of the remote computer cannot be verified, click Yes to proceed.

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Your office computer now appears in a window on your screen. Click OK to view your Desktop.

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If you maximize the Remote Desktop window, a connection bar appears at the top of the screen.

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To exit your Remote Desktop session, click the close icon (x) on the window or connection bar.

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When prompted that your remote session will be disconnected, click OK.

 

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Right-click the Netscaler Gateway icon and select Logoff. The icon appears on the lower-right portion of the screen.
Note: If you do not see the Netscaler Gateway icon, proceed to the next steps.

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Right-click the Citrix Receiver icon and select Advanced Preferences. The icon appears on the lower-right portion of the screen.

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Click Netscaler Gateway Settings. Then click Open.

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Click Logoff.

 

Support

Please contact the Technology Support Center at tuhelp.temple.edu (click Chat or Request Help) or call 215-204-8000.

Details

Details

Article ID: 20173
Created
Wed 4/23/25 9:39 AM
Modified
Tue 7/1/25 9:21 AM

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