Diamond - Technology Support Virtual Service Assistant

Diamond is Temple University’s Technology Service Center virtual assistant, designed to provide fast, automated support for common IT-related questions. It leverages the ITS Knowledge Base along with trusted university resources such as ITS, Student Financial Services, Bursar, and Registrar websites to deliver accurate, up-to-date information.

In addition to answering questions, Diamond can assist with submitting support requests (such as deskside support) and connecting users with a live Technology Service Center agent when needed.

Diamond is available to anyone accessing the Temple University Help Portal.

• General users can ask questions and receive publicly available information.
• Signed-in users receive more personalized, permission-based support, including access to institution-specific resources and the ability to submit tickets.

You can access Diamond through the Help Portal at help.temple.edu.

• Open the portal and launch the chat widget to begin interacting with Diamond.
• Type your question or describe the issue you need help with.
• Follow prompts to view answers, access helpful resources, submit a ticket, or connect with a live agent.
• For the most personalized experience, sign in to access services and knowledge tailored to your role.