Use this Service to share feedback or ask questions about anything related to TeamDynamix (TDX) or the IT Service Management (ITSM) platform.
Designated staff from ITS and participating departments can be granted support staff access to manage, route, and resolve submitted tickets. You can use this service to request to add or remove support staff from a TDX group.
Diamond is an automated IT support assistant that uses Temple’s knowledge base and university resources to answer questions, guide users, and help submit support requests.