Learning Space and Conference Room AV Equipment Installation & Maintenance

This service supports the installation and ongoing maintenance of physical web conferencing equipment in classrooms and conference rooms across Temple University campuses. Information Technology Services (ITS) oversees the coordination with university-approved AV integrators, ensuring that systems are installed professionally, meet department needs, and remain operational through the warranty period.

This service is available to Temple University departments and academic/administrative units managing or using conference or classroom spaces.

Departments interested in installing or maintaining web conferencing hardware should submit a request on the right. ITS will initiate a project consultation to assess the space, coordinate bidding from approved integrators, and manage installation from start to signoff. For maintenance requests, ITS provides second-tier support to validate issues and coordinate service visits with integrators.

• Departments are responsible for all costs related to equipment, installation, and labor
• ITS coordinates billing after work is completed

Limitations:

• Does not include first-tier troubleshooting (must be done by the department or end user)
• Installation timelines may vary based on resource or room availability
• Repairs for out-of-warranty equipment are not guaranteed
• Departments are responsible for periodic equipment refresh (recommended every 5 years)
• Software-related support (e.g., Zoom, Panopto) is not included
• Computers and furniture must be supplied by the requesting department