Call Recording (Telstrat) enables the capture and storage of phone conversations for quality assurance, training, support, and compliance.
A suite of advanced telephony features that improve how incoming calls are routed, handled, and tracked
A cloud-based contact center platform that enables departments to manage customer interactions across multiple channels. You can use this service to request adding and removing users from queues in Genesys.
Reliable, secure, and university-managed Voice over IP (VoIP) telephony to support voice communications across all Temple University campuses.
Installation and maintenance of physical web conferencing equipment in class and conference rooms across campus.
Enables you to make and receive phone calls directly through the Microsoft Teams app on your desktop or mobile device.
Temple provides mobile phones and cellular service through T-Mobile for authorized business use.
Enables real-time, voice-only collaboration through personal dial-in numbers and passcodes, with support for both PSTN and IP-based access.
Installation and maintenance of physical web conferencing equipment in classrooms and conference rooms across campus
Host and join secure video and voice meetings from anywhere with Microsoft Teams, available to all Temple students, faculty, and staff as part of Microsoft 365.
The On-Prem Call Center service provides the foundational technology to support voice-based call center operations at Temple.