Enhanced Call Processing

What is this Offering? 

Enhanced Call Processing is a suite of advanced telephony features that improve how incoming calls are routed, handled, and tracked. These tools help streamline call flow, reduce wait times, and connect callers to the right resource quickly — enhancing both efficiency and customer experience.

Key features include:

  •  Automatic Call Distribution (ACD)
  • Skill-Based Routing
  • Interactive Voice Response (IVR)
  • Queue Management
  • Call Forwarding
  • Call Recording and Monitoring
  • Real-Time Analytics
  • Unified Messaging
     

Who is Eligible to use it?

This service is available to Temple University departments using Temple-provided telephone service.

How do I use it?/How do I Request it?

To request Enhanced Call Processing features or changes to your current setup, please submit a request on the right.

Cost and Limitations

There is no additional cost to departments already using Temple University telephone services.
Note: This service is only available in environments that use Temple’s centrally managed phone systems. It is not supported for third-party or personal telephony platforms.