Microsoft Teams Calling

Microsoft Teams Calling enables you to make and receive phone calls directly through the Microsoft Teams app on your desktop or mobile device - acting as a “soft phone.” By integrating Voice over IP (VoIP) and Public Switched Telephone Network (PSTN) functionality, Teams Calling allows users to connect via both internet-based and traditional phone networks.

This service unifies calling with Teams’ other collaboration tools like chat, meetings, and file sharing to create a seamless communication platform for hybrid and remote work.

• Faculty and staff with a Temple-issued DID (Direct Inward Dialing) telephone number.
• Individuals whose departments are eligible for telecom services through Temple’s Telecom Self-Service application in TUportal.
• Users with access to the Microsoft Teams app, installed on desktop or mobile devices.

1. Access the Telecom Self-Service application through TUportal.
2. Request Microsoft Teams Calling setup for your Temple-issued DID number.
3. Install the Microsoft Teams app on your device (Windows, macOS, iOS, Android).
4. Once provisioned, you can make/receive calls within the app using your assigned Temple number.

• There is no additional cost for Teams Calling for eligible users. Charges may apply for international calling depending on telecom configuration.
• Requires a Temple-issued DID number to participate in the service.
• Teams Voice Calling Plans (Microsoft’s calling plan product) are not provided as part of this service.
• Must use Temple’s Direct Routing integration — not external telephony providers.
• Teams Calling must be set up via Telecom Self-Service in TUportal.
• Requires the Microsoft Teams app installed and signed in with your Temple credentials.