Microsoft Teams Calling

What is this Service? 

Microsoft Teams Calling enables you to make and receive phone calls directly through the Microsoft Teams app on your desktop or mobile device - acting as a “soft phone.” By integrating Voice over IP (VoIP) and traditional Public Switched Telephone Network (PSTN) functionality, Teams Calling allows users to make and receive calls via both internet-based and traditional phone networks.

This has the advantage of allowing you to make and receive phone calls using your Temple phone number anywhere, without using call forwarding and caller ID masking. In addition, you can schedule (e.g., so it only rings during business hours) when your Temple phone number rings Teams on your cell phone. (Note: Unlike call forwarding, Microsoft Teams Calling will ring both your desk phone and all devices where you are logged in as a Teams user. When you answer on one device, all other devices will stop ringing.)

This service unifies calling with Teams’ other collaboration tools like chat, meetings, and file sharing to create a seamless communication platform for hybrid and remote work.

Who is Eligible to use it?

  • Faculty and staff with a Temple-issued DID (Direct Inward Dialing) telephone number.
  • Individuals whose departments are eligible for telecom services through Temple’s Telecom Self-Service application in TUportal.
  • Users with access to the Microsoft Teams app, installed on desktop or mobile devices.

How do I use it?

  1. Access the Telecom Self-Service application through TUportal.
  2. Request Microsoft Teams Calling setup for your Temple-issued DID number.
  3. Install the Microsoft Teams app on your device (Windows, macOS, iOS, Android).
  4. Once provisioned, you can make/receive calls within the app using your assigned Temple number.

Cost and Limitations

  • There is no additional cost for Teams Calling for eligible users. International calling will require additional account configuration and fees. Submit a ticket to help.temple.edu to enable.
  • Requires a Temple-issued phone number to participate in the service.
  • Teams Voice Calling Plans (Microsoft’s calling plan product) are not provided as part of this service.
  • Must use Temple’s Direct Routing integration — not external telephony providers.
  • Teams Calling must be set up via Telecom Self-Service in TUportal.
  • Requires the Microsoft Teams app installed and signed in with your Temple credentials.
  • You should not use Microsoft Teams Calling for contacting Emergency Services. In case of an emergency, dial 911 with your desk phone or cell phone.