University Owned Computer/Workstation

Information Technology Services & School/College IT provide deskside support for university-owned equipment located in Temple University offices. This support typically follows an initial evaluation or troubleshooting performed by the Technology Support Center. The service includes hardware and software support for eligible devices and applications, ensuring continued functionality and access for university business.

Faculty, Staff, Administration, Student Workers and Authorized Guests

To request deskside support for eligible equipment, please press the request button on the right.

• Support is provided for Dell, HP, Lenovo, Microsoft, and Apple workstations/laptops running Windows or macOS, as long as the operating system is currently supported by the manufacturer.
• Support includes local and network (non-wireless) printers and scanners.
• Support includes university site-licensed software, such as Microsoft 365 and Adobe Creative Cloud.
• The device must be owned by Temple University or an authorized vendor.
• The device must be less than six years old.
• The device must meet the eligibility requirements defined here [insert link if available].
• Devices with unsupported or outdated operating systems are not eligible for support.
• Devices with Linux operating systems are not supported.
• Home-built or consumer-grade devices are not eligible for support.
• If a supported device is inoperable, ITS will respond within 1 business day or sooner, based on urgency.
• For standard troubleshooting or software installations/upgrades, the response time is typically 1–3 business days.
• Schools, Colleges, and Departments can also submit requests on the right, but note their own dedicated IT support staff may have different service levels than those defined here.