ITS Liaison Program

What is this Offering? 

The ITS Liaison Program provides a dedicated contact that aims to facilitate seamless collaboration between ITS and individual schools, colleges, and departments. This personalized approach helps enhance the overall transparency, communication, educational experience and operational efficiency.

Scope

  • Manage Relationships: Act as the primary point of contact within designated organizational unit(s), maintaining ongoing communication and understanding of their unique IT needs.
  • Facilitate Connections: When requested, connect units with appropriate ITS colleagues and teams to address specific IT issues or projects.
  • Ensure Responsiveness: Guarantee timely responses to incoming requests, ensuring that each inquiry is addressed promptly and efficiently.
  • Non-Execution Role: Liaisons are not responsible for completing the requested IT work themselves. Their primary role is to ensure the correct connections are made between ITS and the corresponding unit, facilitating effective communication and collaboration.