Computer Lab Printing Management

Uniprint manages student printing in computer labs, public areas, and computer classrooms. When students print, they use their university-allocated print quota. Students submit their print jobs to the Uniprint system queues where the jobs are held for 24 hours or until they are released for printing or deleted by the student. The student releases the print job either by tapping their OWLcard mobile or OWLcard at a PC-based release station, or scanning a QR code using the Pharos Printing App.

Since students release print jobs at a print station, they can see the job cost and prevent unnecessary printing. Uniprint, therefore, minimizes wasteful printing.

Uniprint manages student printing in computer labs, public areas, and computer classrooms. When students print, they use their university-allocated print quota. Students submit their print jobs to the Uniprint system queues where the jobs are held for 24 hours or until they are released for printing or deleted by the student. The student releases the print job either by tapping their OWLcard mobile or OWLcard at a PC-based release station, or scanning a QR code using the Pharos Printing App.

Since students release print jobs at a print station, they can see the job cost and prevent unnecessary printing. Uniprint, therefore, minimizes wasteful printing.

• Eligibility - Schools, colleges, and departments with printers for student use are entitled to this service.
• System Requirements - Printers must be on the student network.

Academic and/or administrative units interested in this service are responsible for the following:

• obtaining and replacing printers and printer consumables, such as toner and inkjet cartridges
• troubleshooting printer issues such as jams, low toner, or other hardware failures
• two ethernet connections per printer: one for the printer and one for the release station, unless the department only uses the QR code print release option
• network charges for the printer and release station
• sufficient power at the printer location
• furniture for the printer and release station
• print driver installation on computers

This service is available 24/7, except for server maintenance periods on Saturday morning, between 5 a.m. and 5:30 a.m., and as needed for upgrades and system troubleshooting.

For questions about obtaining this service, send email to printing@temple.edu or click the Request Help tab on the TUhelp website .

For immediate issues such as reprints or printers in an error state, customers can call the TECH Center Consultant Desk at 215-204-9898.

Refund requests should be:

• routed through local IT staff/consultants to verify the claim and correct local issues, such as jams and low toner
• submitted by the IT staff on behalf of the requester through a TUhelp ticket or an email to printing@temple.edu with the following information:
  • customer identification: name, TUid, and AccessNet username
  • problem information: date, time, and description of issue
  • name of the print job affected

According to the Student Printing in Temple University Computer Labs policy, refunds are not granted for user errors, such as formatting issues or page size. No refunds are given for the customer’s own paper.

• Student Printing in Temple University Computer Labs