HP Managed Print Services at Temple

HP is Temple’s provider of managed print services – in this capacity, HP leases printer/copier machines (aka multifunction devices or MFDs) to Temple and is in charge of deploying, managing, and maintaining the devices as well as supplying consumables (e.g. ink and toner cartridges). Pricing is structured as a monthly base (lease) cost plus a “click charge” (charge for each impression on paper).

Benefits of HP

Simplified and transparent pricing model

• Reduced printing costs
• All-inclusive pricing – cost of consumables (including ink/toner cartridges but excluding paper) is included in pricing

Standardization of machine offerings and flexibility of choice

• Five machine types are offered – each with varying print capacity, functionality, and cost – to create efficiency and consistency of machine management and maintenance
• Departments can choose between black & white and color machines, and have a variety of finishing options

Ease of use plus enhanced transparency and management of the print environment

• User-friendly machines with an easy-to-use keyboard interface
• Streamlined integration with Microsoft 365, including the ability to scan directly to OneDrive
• Automated just-in-time ordering and delivery of supplies

Attention to customer service, security, and sustainability

• Dedicated onsite technicians to manage the day-to-day operations and maintain the fleet
• Enhanced security across Temple’s network and devices
• A print environment that considers Temple’s sustainability goals. This includes a cartridge recycling program as well as machines that can handle recycled paper, use less energy, and produce lower carbon emissions

• HP Contact Information
  HP Support
  Phone number: 1-888-447-0169
  PIN: 97681
  Device Serial Number (located on front of device)
  Onsite and remote support available from 8am to 5pm Monday through Friday
  Remote support available 24/7
  ​​​​​​​

  HP Onsite Administrator (OSA):
  Warren Warshaw - warren.warshaw@hp.com

  HP Certified Engineer (CE):
  Stephen Lombardi - stephen.lombardi1@hp.com
  
  ​​​​​Satisfaction Survey

  After a service call is completed by an HP technician, please expect an email from medallia.com asking you to complete a satisfaction survey. If you receive this email, please complete it at your earliest convince – this will help us ensure that services calls are being handled in a professional and timely manner. Users will also have the option to take the survey via a QR code directly from the technician's phone following the service, and the technician can assist with any questions that arise. The survey results will be used to rectify any issues and recommend training opportunities. We look forward to your feedback.

• Service Level Agreement (SLA) Information

  Philadelphia Campuses (Main, HSC, TUCC, and Podiatry)
  HP’s service level for all devices located at Philadelphia campuses provide 4hr Restoration (two-hour response/two-hour restoration). HP provides a dedicated field technician to provide onsite hardware support to Temple by responding to support calls at these locations within 2 hours of the call logged with HP.  This SLA applies to HP managed devices only and is available 8am to 5pm Monday through Friday excluding local public holidays.  Calls placed after 3pm will be logged for the next business day.
  
  Non-Philadelphia Campuses (Ambler, Harrisburg, Fort Washington)
  HP’s service level for all devices located at non-Philadelphia campuses provide 8hr Restoration (four-hour response/four-hour restoration). HP provides a dedicated field technician to provide onsite hardware support to Temple by responding to support calls at these locations within 4 hours of the call logged with HP.  This SLA applies to HP managed devices only and is available 8am to 5pm Monday through Friday excluding local public holidays.  Calls placed after 3pm will be logged for the next business day.

  Note: These SLA times may vary as both Temple and HP may be required to resolve your MFP printing issue.

• Order supplies
  The toner and ink usage will be monitored, and the cartridges will be replenished automatically. For ordering other supplies, such as staples and the toner collection unit, please do one of the following:

  • Contact HP at 1-888-447-0169 and provide the technician our assigned PIN 97681 and your device serial number.

  • Email our HP Onsite Administrator, Warren Warshaw , with the following information:
    - MFP serial number
    - Campus
    ​​​​​​​   - Building and room number
    - Email address
    - Contact number
    - Supplies needed

• ​​​​​​​​​​​ Relocate a multifunction device
  ​​​​​​​Please do not relocate any managed HP multifunction devices on your own. It is possible to cause internal damage if special care is not applied during the move process. Instead, schedule the relocation with an HP representative by submitting the HP MPS Move Request form .
  ​​​​​​​

• Update FOAP or contact person assigned to a multifunction device
  To update the FOAP or contact person assigned to a multifunction device, please email hpmps@temple.edu with the following information:

  • MFP serial number
  • New FOAP (if applicable)
  • New contact person (if applicable)

Temple University has partnered with HP to offer free and easy ink and toner cartridge recycling programs at all Temple Campuses. Recycling your ink and toner cartridges is one way you can participate in the sustainable circular economy – a system that conserves energy, reduces air and water pollution, reduces greenhouse gases, and conserves natural resources.

Departments have two options for recycling ink and toner cartridges:

• Mail Back Program
• Bulk Pickup Program

To learn how to recycle non-HP ink and toner cartridges, visit the Office of Sustainability website .

Select your campus from the drop-down menu for step-by-step instructions on how to recycle your HP-branded ink and toner cartridges:

Five printers are now available for order through the HP managed print contract and new printers will have a lease end date of 12/31/2029. The monthly lease price will vary depending on the lease start date.

Refer to the links below for the price sheet and information regarding each of the available printers.

To place an order, please email hpmps@temple.edu .

HP MFP price list by lease start date
HP LaserJet Managed Flow MFP E731z (SKU 5QK02A)
HP Color LaserJet Managed Flow MFP E786z (SKU 5QJ94A)
HP Color LaserJet Managed Flow MFP E877z (SKU 5QK08A)
HP LaserJet Managed Flow MFP E826z (SKU 5QK13A)
HP LaserJet Managed Flow MFP E52645c (SKU 1PS55A)

Please use the dashboard below to obtain usage information:

HP MPS Usage Dashboard

Please submit your questions through the tuhelp.temple.edu website. You can also call the ITS Help Desk at 215-204-8000 . Please email billing questions to purchase@temple.edu .

• FedEx Office Print & Ship Center
• HP Delivery/Installation and Xerox Removal Information
• Xerox Supplies Return Process
• Technology and Software Usage Policy ​​​​​​​