HP Managed Print Services at Temple

Overview

HP is Temple’s provider of managed print services – in this capacity, HP leases printer/copier machines (aka multifunction devices or MFDs) to Temple and is in charge of deploying, managing, and maintaining the devices as well as supplying consumables (e.g. ink and toner cartridges). Pricing is structured as a monthly base (lease) cost plus a “click charge” (charge for each impression on paper).

Benefits of HP

Simplified and transparent pricing model

Reduced printing costs
All-inclusive pricing – cost of consumables (including ink/toner cartridges but excluding paper) is included in pricing

Standardization of machine offerings and flexibility of choice

Five machine types are offered – each with varying print capacity, functionality, and cost – to create efficiency and consistency of machine management and maintenance
Departments can choose between black & white and color machines, and have a variety of finishing options

Ease of use plus enhanced transparency and management of the print environment

User-friendly machines with an easy-to-use keyboard interface
Streamlined integration with Microsoft 365, including the ability to scan directly to OneDrive
Automated just-in-time ordering and delivery of supplies

Attention to customer service, security, and sustainability

Dedicated onsite technicians to manage the day-to-day operations and maintain the fleet
Enhanced security across Temple’s network and devices
A print environment that considers Temple’s sustainability goals. This includes a cartridge recycling program as well as machines that can handle recycled paper, use less energy, and produce lower carbon emissions

HP Support Information

HP Contact Information
HP Support
Phone number: 1-888-447-0169
PIN: 97681
Device Serial Number (located on front of device)
Onsite and remote support available from 8am to 5pm Monday through Friday
Remote support available 24/7
HP Onsite Administrator (OSA):
Warren Warshaw - warren.warshaw@hp.com
HP Certified Engineer (CE):
Stephen Lombardi - stephen.lombardi1@hp.com

Satisfaction Survey
After a service call is completed by an HP technician, please expect an email from medallia.com asking you to complete a satisfaction survey. If you receive this email, please complete it at your earliest convince – this will help us ensure that services calls are being handled in a professional and timely manner. Users will also have the option to take the survey via a QR code directly from the technician's phone following the service, and the technician can assist with any questions that arise. The survey results will be used to rectify any issues and recommend training opportunities. We look forward to your feedback.

Service Level Agreement (SLA) Information
Philadelphia Campuses (Main, HSC, TUCC, and Podiatry)
HP’s service level for all devices located at Philadelphia campuses provide 4hr Restoration (two-hour response/two-hour restoration). HP provides a dedicated field technician to provide onsite hardware support to Temple by responding to support calls at these locations within 2 hours of the call logged with HP. This SLA applies to HP managed devices only and is available 8am to 5pm Monday through Friday excluding local public holidays. Calls placed after 3pm will be logged for the next business day.

Non-Philadelphia Campuses (Ambler, Harrisburg, Fort Washington)
HP’s service level for all devices located at non-Philadelphia campuses provide 8hr Restoration (four-hour response/four-hour restoration). HP provides a dedicated field technician to provide onsite hardware support to Temple by responding to support calls at these locations within 4 hours of the call logged with HP. This SLA applies to HP managed devices only and is available 8am to 5pm Monday through Friday excluding local public holidays. Calls placed after 3pm will be logged for the next business day.

Note: These SLA times may vary as both Temple and HP may be required to resolve your MFP printing issue.
Order supplies
The toner and ink usage will be monitored, and the cartridges will be replenished automatically. For ordering other supplies, such as staples and the toner collection unit, please do one of the following:
- Contact HP at 1-888-447-0169 and provide the technician our assigned PIN 97681 and your device serial number.
- Email our HP Onsite Administrator, Warren Warshaw , with the following information:
  - MFP serial number
  - Campus
  - Building and room number
  - Email address
  - Contact number
  - Supplies needed
Relocate a multifunction device
Please do not relocate any managed HP multifunction devices on your own. It is possible to cause internal damage if special care is not applied during the move process. Instead, schedule the relocation with an HP representative by submitting the HP MPS Move Request form .
Update FOAP or contact person assigned to a multifunction device
To update the FOAP or contact person assigned to a multifunction device, please email hpmps@temple.edu with the following information:
- MFP serial number
- New FOAP (if applicable)
- New contact person (if applicable)

Technical FAQs

Manually Map a Printer Object Instructions

Windows
macOS

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HP Print Driver for macOS

Download for HP Print Driver for MacOS

Print Envelopes and Labels

See PDF instructions for printing envelopes and labels.

Create New Contacts in Local Address Book

From the HP MFP device
From the device Embedded Web Server (EWS) page

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Scan to Email

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HP Universal Print Driver PIN Printing

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Scanning to OneDrive and Teams with HP for OneDrive Business App

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Additional Technical Documentation

Additional Technical Documentation to be added soon.

HP Resources

Training
Please refer to the training resources below for using your HP Multifunction Printer:

HP Cleaning Guidance

HP Business PC & Print Devices Cleaning Guidance (PDF)

Recycling Ink and Toner Cartridges

Temple University has partnered with HP to offer free and easy ink and toner cartridge recycling programs at all Temple Campuses. Recycling your ink and toner cartridges is one way you can participate in the sustainable circular economy – a system that conserves energy, reduces air and water pollution, reduces greenhouse gases, and conserves natural resources.

Departments have two options for recycling ink and toner cartridges:

Mail Back Program
Bulk Pickup Program

To learn how to recycle non-HP ink and toner cartridges, visit the Office of Sustainability website.

Select your campus from the drop-down menu for step-by-step instructions on how to recycle your HP-branded ink and toner cartridges:

Main Campus

Mail Back Program
Bulk Pick-Up

Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.

Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. There are two ways that you can recycle toner and printer cartridges in bulk:

Recycling 20 to 40 HP toner cartridges or 250 to 500 ink cartridges per pickup

Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:

- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP.

- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP.
Request a pickup from Temple’s HP Customer Service Representative by sending email to HPMPS@temple.edu. Note, pickups occur on the 2nd and 4th Wednesday of the month between 9:30-4. Pickups must be scheduled at least 3 days in advance.

Recycling more than 75 HP toner cartridges or more than 1,000 ink cartridges per pickup

Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:

- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.

- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:

- Loading Dock Pickup Location
- Contact name, phone number, and email address

You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
Get ready for collection by performing the following steps:

- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.

Health Sciences Center (HSC)

Mail Back Program
Bulk Pick-Up

Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.

Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. (75 HP toner cartridges or 1,000 ink cartridges per pickup)

Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:

- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.

- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:

- Loading Dock Pickup Location
- Contact name, phone number, and email address

You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
Get ready for collection by performing the following steps:

- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.

Center City

Mail Back Program

Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.

Ambler

Mail Back Program
Bulk Pick-Up

Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.

Bulk pick-up is a solution for departments, schools and colleges that can consolidate material for recycling. (75 HP toner cartridges or 1,000 ink cartridges per pickup)

Prepare your shipment by separating original HP toner cartridges from original HP ink cartridges:

- For HP ink cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 36 to 48 boxes will fit on a pallet.

- For toner cartridges: Remove all packaging, place in plastic-lined Gaylord or other bulk-collection box provided by you or free boxes provided by HP, shrink-wrap, and palletize. Generally, 8 -12 boxes will fit on a pallet.
Request a bulk pickup by sending email to HPMPS@temple.edu with BULK PICK-UP REQUEST in the email subject line. In the body of the email, make sure to provide the following information:

- Loading Dock Pickup Location
- Contact name, phone number, and email address

You will receive a response from Temple's HP representative within two business days. This response will include the pick-up date and time window. You will receive another email from HPCustomerservice@ctlus.com with the Bill of Lading, which you will need to present at the time of pick-up.
Get ready for collection by performing the following steps:

- Print out the Bill of Lading received from HPCustomerservice@ctlus.com.
- Affix a copy of the Bill of Lading (BOL) on each of your pallets. The Logistics Driver will require a copy of the signed BOL at the time of pickup. Keep a copy for your records.

Harrisburg

Mail Back Program

Place used toner in its original box, a cardboard box, or clear plastic liner. If using a cardboard box write TONER RECYCLING on the outside of the box.
Place the toner with your outgoing INTERCAMPUS mail. A Temple mailroom employee with pick it up for sorting and recycling.
If you have more than 15 toners for recycling or if your boxed toner is not picked up within 7 days of placing it with outgoing intercampus mail – please call Stacie Scott at 1-7192.

Ordering a Printer

Five printers are now available for order through the HP managed print contract and new printers will have a lease end date of 12/31/2029. The monthly lease price will vary depending on the lease start date.

Refer to the links below for the price sheet and information regarding each of the available printers.

To place an order, please email hpmps@temple.edu .

HP MFP price list by lease start date
HP LaserJet Managed Flow MFP E731z (SKU 5QK02A)
HP Color LaserJet Managed Flow MFP E786z (SKU 5QJ94A)
HP Color LaserJet Managed Flow MFP E877z (SKU 5QK08A)
HP LaserJet Managed Flow MFP E826z (SKU 5QK13A)
HP LaserJet Managed Flow MFP E52645c (SKU 1PS55A)

HP MPS Usage Dashboard

Please use the dashboard below to obtain usage information:

HP MPS Usage Dashboard

Questions

Please submit your questions through the tuhelp.temple.edu website. You can also call the ITS Help Desk at 215-204-8000 . Please email billing questions to purchase@temple.edu .

Additional Resources

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HP Managed Print Services

Temple University’s centralized printing solution, managed in partnership with Hewlett Packard.

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HP Managed Print Services at Temple

Overview

Benefits of HP

HP Support Information

Technical FAQs

HP Resources

Recycling Ink and Toner Cartridges

Recycling 20 to 40 HP toner cartridges or 250 to 500 ink cartridges per pickup

Recycling more than 75 HP toner cartridges or more than 1,000 ink cartridges per pickup

Ordering a Printer

HP MPS Usage Dashboard

Questions

Additional Resources

Related Services / Offerings (1)

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