Landline Telephones

Faculty, staff or guests who work at a university-owned property, can request new voice line service or change existing service/telephones by clicking the Request Telephone Service button on the Landline Telephones Service page. Please note that Temple University’s Voice over IP (VOIP) phones require an active Internet connection.

Plan on a period of 15 business days for your order to be completed. Depending on the current workload, each order item can be expedited for an additional charge based on two time frames:

• 1-3 business days
• 4-7 business days

For ordering assistance or to check on the status of your request, call 8-VOIP or 215-777-8647 during normal business hours: Monday through Friday, from 8:00 am to 5:00 pm.

Voicemail
To learn about voicemail service, please see the Landline Voicemail page .

Reference Guides

Quick Reference Guides

• Mitel 6869i Phone (PDF)
• Aastra 6867i Phone (PDF)
• Aastra 6737i Phone Page 1 / Page 2 (JPG)

Detailed Reference Guide

• Using Your Temple University Voice Over IP Phone (PDF)

Placing a Call

For external calls, first press 9 to get an outside line.

For international calls, first press 9 + 011 + country code, city code + telephone number. This requires configuring your account for international calling. Submit a ticket at help.temple.edu to enable. Additional fees will apply.

For internal calls, you can dial a campus prefix followed by the four-digit extension:

Important Phone Numbers

• Temple University Campus Safety: 1-1234 or 215-204-1234
• Temple University directory assistance: 1-7000 or 215-204-7000

Emergency Calling

• In the event of an emergency, dial 911 to connect with emergency services.
• You must inform Temple Telecommunications if you change your office location, so emergency services receive the correct information during a call.
  • Submit an office move ticket: Click Request Telephone Services on the Landline Telephone Service (VoIP) page and fill out the form. For request type, select  Office Landline Telephone, subtype Move Service..
  • Call Telecommunications: 8-8647 (8-V0IP) on-campus or 215-777-8647 (VOIP) off-campus.
  • Note that desk phones cannot be used in case of power or network outages. In the event of an outage please use your cell phone to dial 911.

Software Options

You can set up call forwarding and speed dialing, set ringtones and set audio (speaker/headsets), and adjust audio settings (speaker/headsets), as detailed in the Using Your Telephone guides above. To request other changes, such as adding lines or changing dialing access, click the Request Telephone Service button on the Landline Telephone Service (VoIP) page.

You can set up call forwarding and speed dialing, set ring tones and set audio (speaker/headsets). To request other changes, such as adding lines or changing dialing access, click the Request Telephone Service button on the Landline Telephones Service page.

Conference Calling
You can initiate conference calls using the following methods:

• Press the conference button on your VoIP Telephone for 3-way conference calling.
• Use Verizon Telephone Conferencing for small meetings up to 20 participants. To learn more, see the Audio Conferencing page .
• Use Zoom for video and audio conferencing across mobile devices, desktop and telephones. To learn more, see the ITS Zoom page .

Call Waiting
This feature alerts you that there is another incoming call. The call will automatically go to Line 2 on your phone. To disable call waiting, press #43 . To re-enable it, press *43 .

Caller Pick-Up Group
This feature enables you to answer other voice lines in your department that are not associated with your telephone. To request a Caller Pick Up Group, submit a request by clicking the Request Telephone Service button on the Landline Telephone Service (VoIP) page. On the form, list the voice lines to be part of the group. Once your request has been completed, press *98 to answer any voice line in the Caller Pick-Up Group.

This feature will program your phone to automatically redirect incoming calls to ring at another number (or go directly to your voice mailbox).

Please be aware that when establishing call forwarding, the number must be entered as if you were dialing it from on campus:

• To forward to an on-campus extension, type: campus prefix + four digit extension
  • Note: To forward directly to your voice mailbox enter 19599
• To forward to an external telephone number, type: 9 + Area Code + Telephone Number (Warning: If forwarding to your cell phone, incoming calls from the same carrier may be misidentified as SPAM. To avoid this, use Microsoft Teams Calling instead of call forwarding, see below.)

When setting up call forwarding, make sure to confirm that your calls are being forwarded to the correct telephone number.

To forward your phone number to another phone, perform one of the options below:

Telecom Self-Service Portal Method 
Log in to TUportal and click Telecom Self-Service under TUapplications. Next, click the Telephone tab and select Call Forwarding. Follow the instructions to add the forwarding number, select a day/time you would like forwarding to end or leave it as Forever and click Save Changes. You will receive an email confirmation letting you know that forwarding is enabled or disabled.

Note: To use this method, your phone number must be listed as your Direct Phone in Banner/TUportal:

1. Log in to TUportal, click Manage My TUprofile on the upper-right portion of the screen and select Manage Addresses and Phones.
    
2. Make sure your phone number is listed as a Direct Phone. If you need to delete or change this number, make sure Multi-Factor Authentication is set to NO. Then click the pencil icon to make changes or the Trash icon to delete the phone.
    
3. To add a phone, click the Add Phone button and follow the prompts. Make sure to select Direct Phone next to Phone Type.
    
4. Once your phone is added as Direct Phone, scroll down to the Your Cherry and White Directory Information section and make sure the phone is selected next to Direct Phone.

Office Phone Method 
There are two methods to activate call forwarding from your office phone:

Method 1

1. Press *72 followed by the telephone number to which calls should be forwarded.
2. Press the pound sign (#).

To disable call forwarding, press *73.

Method 2 
Press the Call Forward softkey to display the Call Forward menu. You can then use the navigation button to set the No Answer, Busy or All forwarding conditions by entering the telephone number, checking the On box and then pressing Save.

Microsoft Teams Calling

As an alternative to call forwarding, we recommend activating Microsoft Teams Calling, which will let you place and receive calls, using  your Temple phone number (thereby protecting the privacy of your personal cell phone number), from anywhere you can access your Microsoft Teams account (including your cell phone) while still allowing your desk phone to work as expected.

Using the Telecom Self-Service portal (accessible from TUportal -> TUapplications), you can activate Teams Calling and define a range of times during which Teams will ring in addition to your desk phone.

To make an outgoing call from your Temple number, simply open the Microsoft Teams calling page, access the dial pad, and make your call. Remember to follow the same rules as you would with your desk phone (e.g. 9- to dial an outside line).

For more information, please visit the Microsoft Teams Calling service page and knowledge base article.

Caller ID Masking enables your outgoing calls from home to appear to come from your Temple phone number. To set up this feature:

1. Log in to TUportal .
2. Select Telecom Self Service under TUapplications.
3. Click the Telephone tab and Caller ID Masking.
4. Follow the on-screen instructions at the bottom.

Note: Using Microsoft Teams calling, mentioned above, would achieve the same goal while avoiding the intermediate dialing step.

Teams Calling vs Conventional Features Overview

• Human Resources Employee Manual and Rules of Conduct
• University Policies
• Information Technology Services Policies