Enterprise Service Management

Enterprise Service Management (ESM) is Temple University’s centralized platform for managing service delivery and support across departments. Powered by TeamDynamix, this system enables tracking, resolution, and management of service requests, incidents, and workflows across the university.

ESM supports improved collaboration, transparency, and efficiency by offering a unified experience for both end users and support staff. It provides a ticketing solution, customizable workflows, service catalog access, and automation tools to streamline operations beyond just IT services.

All Temple University faculty, staff, and students can submit service requests and track their status through the university’s self-service portal.

Designated staff from ITS and participating departments can be granted support staff access to manage, route, and resolve submitted tickets. Departments interested in managing their own service queues or catalog items can request onboarding support.

Temple users can:

• Submit and track requests by logging into help.temple.edu.
• View open and past tickets through 'ticket requests'.

Departments interested in managing their own services or gaining support staff access can submit a request on the right hand side of this page.

• There is no cost for standard access to the self-service portal or for Temple users to submit requests.
• Departments requesting support staff access or custom service onboarding may require additional review and planning, particularly if licensing or complex workflows are involved.
• Use of TeamDynamix is subject to availability and security protocols, including Single Sign-On (SSO) and access permissions.
• TUhelp works best on updated versions of Chrome and Firefox; other browsers may have limited functionality.