Practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes. Includes IT service management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (7)

Adobe Acrobat Sign

The university’s centrally supported electronic signature platform.

Appworx Workload Automation

A web-based automation tool used to schedule and orchestrate coded or scripted tasks—like SQL, PL/SQL, Perl, or file operations—without manual input.

Change Management Application

Helps Temple University minimize disruptions to IT systems by tracking, reviewing, and approving proposed changes.

Enterprise Service Management

Designated staff from ITS and participating departments can be granted support staff access to manage, route, and resolve submitted tickets. You can use this service to request to add or remove support staff from a TDX group.

Microsoft Bookings

An application within Microsoft 365 that streamlines appointment scheduling.

Microsoft Power Automate

A self-service, low-code process automation tool available within the Microsoft 365 environment.

Xtender - Banner Document Management

Ties documents to the faculty, staff, and student data in Ellucian Banner.