University Owned Mobile Device

Deskside Support provides in-person technical assistance for Temple University-owned devices located in university offices. This service is typically offered after the Technology Support Center performs an initial assessment. It includes support for hardware and software issues affecting eligible devices and is designed to ensure continuity of work for Temple employees and authorized guests.

This service is available to Temple University employees and authorized guests working in university offices. Devices must be university-owned or supplied by an approved vendor and must meet the university’s current support standards.

After contacting the Technology Support Center for initial troubleshooting, deskside support may be scheduled if needed. Standard issues such as software installation or basic troubleshooting are typically addressed within one to three business days. Inoperable devices are prioritized with a response time of one business day or less, depending on urgency.

• There is no charge for deskside support for eligible users and devices.
• Support is limited to university-owned equipment running supported versions of Android, iOS, or standard operating systems like Windows and macOS.
• Devices running Linux or unsupported OS versions are not covered.
• Service levels may vary for departments with their own dedicated IT support teams, who manage their own requests directly.