Includes design and maintenance of the capabilities, tools, and service points needed to deliver IT services or provide end-user support. Includes service desks, call
centers, and online support delivery. Might include concierge support or special event service delivery.
Services (3)
This service supports the coordination of IT needs for special events hosted by departments supported by EISM (Enterprise Infrastructure & Service Management).
Provides assistance with technology-related issues and questions for Temple University students, faculty, and staff.